Privacy Policy
Data Controller
info@scovillepurchasing.co.uk
Collected Personal Data
This Privacy Policy outlines how Scoville Purchasing Ltd ("we", "our", or "us") collects, uses, stores, and protects your personal data when you use our website and shop ([www.realmadhoney.co.uk]) in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant UK data protection laws.
By using our website, you agree to the collection and use of information in accordance with this policy.
What Data We Collect
We may collect and process the following types of personal data:
a. Information You Provide
Name, address, phone number, and email address
Payment and billing details (processed securely via third-party providers)
Account login details (if you register)
Order history and customer support interactions
b. Automatically Collected Information
IP address, browser type, device type
Pages visited and time spent on the site
Cookies and usage data (see Section 7)
How We Use Your Information
We use the information we collect for the following purposes:
To process and deliver your orders
To manage your account
To communicate with you about orders, updates, and promotions
To respond to your queries and provide customer support
To improve our website, products, and services
To comply with legal obligations
We do not sell your personal data to third parties.
Legal Basis for Processing
We rely on the following legal bases to process your personal data:
Contractual necessity: to fulfil your order or provide a service
Legal obligation: for tax and accounting purposes
Legitimate interests: to improve services and prevent fraud
Consent: where required for marketing and cookies
Sharing Your Data
We may share your information with:
Payment processors (e.g., Stripe, PayPal)
Delivery providers (e.g., Royal Mail, DPD)
IT service providers and website hosting platforms
Law enforcement or regulatory authorities, if required by law
All third-party providers are required to comply with UK data protection law.
Data Retention
We will retain your personal data only for as long as necessary:
Customer and order records: up to 7 years (for tax purposes)
Marketing data: until you withdraw consent
Website analytics data: as per cookie provider retention policies
Cookies
We use cookies to enhance your experience. These may include:
Essential cookies – for shopping cart and checkout
Analytics cookies – to monitor site usage
Marketing cookies – to personalise content and ads
You can manage or disable cookies via your browser settings. See our [Cookie Policy] for more information.
Your Rights
You have the following rights under UK GDPR:
Right to access your data
Right to rectification
Right to erasure ("right to be forgotten")
Right to restrict or object to processing
Right to data portability
Right to withdraw consent at any time
Right to lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us at info@scovillepurchasing.co.uk
How We Protect Your Data
We implement appropriate security measures to protect your personal data, including encryption, secure servers, and access control. However, no system is 100% secure.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you via email or site notification.